Refund policy
At Make It Personal, every item we create is handcrafted and made to order, personalised specifically for you. Because of this, we are unable to accept returns, refunds, exchanges or cancellations under any circumstances once an order has been placed.
No Returns, Exchanges or Cancellations
As all of our products are custom-made to your individual specifications - including personalised names, dates, designs and custom toppers - they cannot be resold or reused. All sales are final and orders cannot be cancelled once placed.
Design Proof & Approval Process
Before production begins, we will contact you by email to confirm all personalisation details and provide a design proof for your approval. This includes spelling, names, dates and any bespoke design elements.
Please respond promptly to proof emails. Any delay in your response will delay the start of production and may affect your delivery date. Once you have approved the proof, production will begin and no further changes can be made.
By approving your proof, you accept full responsibility for the accuracy of all personalisation details. We are unable to offer refunds or replacements for any issues arising from approved proofs.
Damaged or Faulty Items
If your item arrives damaged or with a manufacturing fault, please contact us within 48 hours of delivery with the following:
- Your order number
- A clear photograph of the damage or fault
- A brief description of the issue
We will assess each case individually and, where a fault is confirmed on our part, we will offer a replacement or store credit at our discretion.
Contact Us
If you have any concerns about your order, please get in touch.